August 2017 Vacation Schedule and Limited Support
So that you can plan your July goals, I wanted to give you advance notice about our vacation schedule. PCCCA will close at noon on Monday, July 31 and have very limited operating hours during the month of August through Labor Day (Sept. 4). We look forward to returning on September 5 with full support. Meanwhile our team will be on vacation, resting and traveling to spend time with loved ones. (Plus, we're hosting a few VIP Days!)
In this post, I will cover enrollment availability, access to support and how to reach our team during this time as well as certification during the month of August. If you need to get some things done in July before we leave, now's the time.
TRAINING RESOURCES AND BOOKS
Even though we won't be in the office formally, you can still get your hands on AWESOME training materials in our online BOOKSTORE. Be sure to download your purchased products immediately because your download will expire in 24 hours.
If you haven't been there for a while, you'll want to check it out because we have added some cool, new items.
Enrollment online will remain open. It's easy and automated. You may submit your enrollment form online at any time with your tuition for immediate course access. Online enrollment will remain open in August. You'll find the enrollment links near the bottom of each course description page. A list of current courses with open enrollment can be found at http://pccca.org/courses/
INSTANT ACCESS: You can enroll online any day you choose and receive access to the first module of your new course within minutes. This is an easy, automated process to keep training available for you 24-7-365. To ensure the system works best for you, use the Google Chrome browser and enroll from your desktop computer. Mobile enrollment works also but you may need assistance with course login if you use a secondary browser. This is not a huge issue as we will get you into your course, but there may be a short delay reaching support.
If you are enrolling in a course bundle, your course access is setup manually. Please allow 3 days for access to your first course. Our goal is to respond faster than that, but we would rather under-promise and over-deliver. Thanks for understanding.
A limited support team remains here for you in August by email or contact form. There will be NO phone or "live chat" support during the vacation dates listed above. Our team will check in a few times each week to address email support requests.
Need support now? Complete the form on our Contact page at http://pccca.org/contact/.
If you have a VIP Day scheduled with me in the Keys during August, you will already have private contact information to use if needed. If you have questions or if anything else is needed, please contact me or my team right away.
Certification packages will NOT be processed during vacation days. Processing will resume in September after Labor Day. If your course offers online examinations for certification, you can still complete those as they are automated. If you are mailing in a certification package, it needs to reach our office by no later than July 20, 2017, to be processed before vacation.
Send us a support request from our contact page at http://pccca.org/contact/. Our team will check in a few times each week to provide you with information and assistance.
God bless you, have a beautiful month and we look forward to seeing you in September for fall enrollment!
Evan Bush, President
Leelo Bush, CEO & Director of Training